Common Causes of Playback Issues
Playback problems can happen for many reasons, including:
Outdated browsers or devices
Slow internet connections
Device overload (too many tabs or apps open)
Browser extensions interfering with video playback
Quick Troubleshooting Steps
Follow these steps to fix most playback issues:
1. Clear Your Browser Cache
Clearing the cache can resolve loading issues and improve browser performance.
Find instructions for your device:
2. Update Your Browser
Ensure you’re using the latest version of your browser for the best streaming experience.
3. Close Unnecessary Tabs and Applications
Too many open tabs or apps, especially on mobile devices, can slow down performance.
Close all unused tabs and background apps before streaming.
4. Adjust the Video Quality Settings
Set the video player to Auto quality for the most adaptive streaming.
If issues persist, manually lower the resolution to 720p or 1080p for smoother playback.
📺 Using a Roku device?
Click here for instructions on adjusting display type and quality.
5. Check Your Internet Speed
A strong internet connection is essential for smooth playback.
We recommend these minimum speeds:
Quality Level | Minimum Recommended Speed |
HD Video | 18-35 Mbps |
SD Video | 1–18 Mbps |
6. Restart Your Modem and Router
A simple hard reboot can refresh your connection:
Unplug your modem/router from power.
Wait 30 seconds.
Plug it back in and reconnect.
7. Disable Browser Extensions or Plugins
Some extensions or plugins can interfere with video playback.
To test:
Try streaming in an incognito or private window.
Disable extensions one by one to identify the culprit.
Still Having Issues?
If you’ve tried the steps above and are still experiencing problems:
Reach out to our support team.
Include:
Your device or browser information
A description of what you’ve already tried
We’ll help you troubleshoot further!