Why Am I Experiencing Slow Loading?
If videos are buffering, pages are loading slowly, or playback feels choppy, it’s usually caused by an issue on your end, not with our app or servers.
Common causes include:
Weak Wi-Fi or mobile data connection
Using an outdated app or browser version
VPNs or firewalls interfering with streaming
Low device memory (RAM) or too many apps running at once
Older or unsupported devices
💡 Important:
In almost all cases, slow loading is due to internet connection or device issues. Our servers are monitored and optimized for performance.
🚀 Quick Fixes You Can Try
1. Check Your Internet Connection
Make sure you’re connected to a strong, stable Wi-Fi network (5 GHz preferred) or have a strong mobile signal.
Run a speed test — streaming works best with speeds of at least 25 Mbps download speed. Try running a speed test →
⚠️ Reminder:
We’re unable to troubleshoot internet speed or Wi-Fi network issues. Please contact your internet provider if problems persist.
2. Update Your App or Browser
Ensure you’re using the latest version of our app (available in the App Store or Google Play).
If using a browser, make sure it’s updated (Chrome or Safari recommended)
3. Restart Your Device
Fully power off your phone, tablet, computer, or streaming device.
Wait 30 seconds - 1 minute.
Turn it back on.
This can often fix memory, caching, and performance issues.
4. Close Other Apps or Tabs
Too many apps running in the background or too many browser tabs open can slow down performance.
Closing unnecessary apps and tabs can help free up memory.
5. Check Device Compatibility
Make sure you’re using a modern, supported device.
Older phones, tablets, computers, or smart TVs may not run newer apps or websites smoothly, even with a strong internet connection.
📣 Tip:
Devices still receiving regular software updates will deliver the best streaming experience.
6. Disable VPNs, Firewalls, or Proxy Servers
VPNs, proxies, or strict firewalls can slow down your connection or interfere with streaming.
Try disabling them and see if your loading speeds improve.
🛠️ If Issues Continue
If you’ve tried all of the steps above and you’re still experiencing slow loading:
Verify that your internet speed meets the recommended streaming requirements of 25 Mbps download speed.
Test streaming on another device to check if the issue is device-specific.
Ensure your device is compatible and up-to-date.
Most slow-loading problems are caused by network conditions or outdated devices, not by our service.
❓ Need More Support?
We are happy to assist with questions about your account, subscription, or using our app or website.
However, we are unable to assist with issues related to internet speed, network performance, or hardware problems.
For help with internet-related issues, contact your internet service provider.
For help with device performance, reach out to your device manufacturer or visit their support resources.
ℹ️ Reminder:
Keeping your internet connection strong and your devices updated is the best way to ensure smooth, fast streaming!