Troubleshooting

Troubleshoot any issues with content or your account.

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11 articles in this collection
Written by Crissa Petrovic and Ronalyn L

Troubleshoot Video Playback Issues

There are many factors that can cause playback issues, some of which may pertain to your device
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Written by Ronalyn L
Updated over a week ago

How to change the Display Type on Roku Streaming Player

Changing the Display Type of your Roku streaming player can help to alleviate playback issues.
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Written by Ronalyn L
Updated over a week ago

Log-In Issues and Solutions after App Update

I am not able to log in after the app updated.
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Written by Ronalyn L
Updated over a week ago

How to clear your browser cache in Chrome

Clear cache on Chrome web browser to fix certain issues like slow loading time
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Written by Ronalyn L
Updated over a week ago

Troubleshoot Download Failed

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Written by Ronalyn L
Updated over a week ago

How to clear your browser cache in Firefox

Clear cache on Firefox browser to fix certain issues like slow loading time
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Written by Ronalyn L
Updated over a week ago

How to clear Cache - Android Tablet and SmartPhone

Clear cache on your android tablet and smartphone to fix certain issues like slow loading time
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Written by Ronalyn L
Updated over a week ago

How to clear Cache - iOS Tablet and Smart Phone

Clear cache on your iOS tablet and smartphone to fix certain issues like slow loading time
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Written by Ronalyn L
Updated over a week ago

Troubleshoot Slow Loading Times

Some basic steps on troubleshooting slow loading times and ways you can fix it.
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Written by Crissa Petrovic
Updated over a week ago

Blank screen when logging in

If when logging in you see a blank or white screen you can troubleshoot what's going on with these steps.
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Written by Crissa Petrovic
Updated over a week ago

How to clear your browser cache in Safari

Clear cache if you are experiencing slow loading time.
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Written by Ronalyn L
Updated over a week ago