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Troubleshooting
Troubleshoot any issues with content or your account.
17 articles
What is my Roku Model?How to locate the model of your Roku device
Can I stream via TV-Browser?
How to Request a Refund for In-App PurchasesTo request a refund for your In-App subscription, you will need to contact the app store where you made the purchase.
Troubleshoot Video Playback IssuesThere are many factors that can cause playback issues, some of which may pertain to your device
How to change the Display Type on Roku Streaming PlayerChanging the Display Type of your Roku streaming player can help to alleviate playback issues.
Log-In Issues and Solutions after App UpdateI am not able to log in after the app updated.
How to clear your browser cache in ChromeClear cache on Chrome web browser to fix certain issues like slow loading time
Troubleshoot Download Failed
How to clear your browser cache in FirefoxClear cache on Firefox browser to fix certain issues like slow loading time
How to clear Cache - Android Tablet and SmartPhoneClear cache on your android tablet and smartphone to fix certain issues like loading times
How to clear Cache - iOS Tablet and Smart PhoneClear cache on your iOS tablet and smartphone to fix certain issues like slow loading time
Troubleshoot Slow Loading TimesSome basic steps on troubleshooting slow loading times and ways you can fix it.
Blank screen when logging inIf when logging in you see a blank or white screen you can troubleshoot what's going on with these steps.
How to clear your browser cache in SafariClear cache if you are experiencing slow loading time and improve web browser performance.
Minimum Device RequirementOperating System versions requirement
Mark Videos as Unwatched
Video Streaks Feature: Track Your Consecutive Watching DaysThe streak feature helps you stay motivated by tracking and displaying your consecutive days of video watching.