Common Login Problems and How to Fix Them
If you’re having trouble logging in after an update, don’t worry — it’s usually an easy fix! Here’s what to try:
Make sure you’re using the latest version.
App users: Check your App Store or Play Store for updates.
Web users: Refresh the page and clear your browser cache if needed.
Check your internet connection.
A weak or unstable connection can prevent a successful login. Try switching between Wi-Fi and cellular data, or restarting your router.
Reset your password.
If you’re unsure of your password, click or tap Forgot Password? on the login page to reset it.
Clear stored data.
App users: Uninstall and reinstall the app to clear any lingering update issues.
Web users: Clear your browser’s cookies and cache.
Check for multiple accounts.
It’s possible you created more than one account using different email addresses.
💡 Helpful Tip:
Always double-check that you’re signing in with the correct email address. We often see users accidentally create two accounts using different emails. If you’re having trouble, try signing in with any other email addresses you may have used.
Still Stuck?
If you’ve tried all the steps above and still can’t log in, reach out to our support team with:
The email address you used to sign up
A description of the issue you’re seeing
Any error messages you encountered
We’ll help you get back in!