If you are experiencing issues when downloading content from our app, consider trying these troubleshooting steps.

Allow App Storage Permission - Andriod device

On your device, navigate to Settings

Tap Apps

Select our App from the list then tap on Permissions

Select Storage

Enable Allow

Should the issue persist, you will want to try to clear the app cache. Instructions on how to do that are below:

Clear App Cache:

  1. Go to Settings on your device

  2. Tap on Apps

  3. Select our App from the list

  4. Select Storage

  5. Tap Clear Cache

Deleting and re-installing the app is also a quick way to clear the app cache.

Please note that clearing the App cache will require re-enabling the App Storage Permission and signing back into the app. Your previously downloaded videos will be removed as well.

If you have any questions, please contact technical support.

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