Seeing a Blank Screen After Logging In?
If you log in and only see a blank or white screen, the issue is usually caused by an outdated browser or corrupted cache. Follow the steps below to fix it.
🌟 Step 1: Restart your device
Most technical issues can be resolved by simply restarting your device. Please give this a try before steps 2 through 4.
Step 2: Update Your Browser
Make sure your browser is running the latest version available. Outdated browsers can cause pages to load incorrectly or not at all.
How to Update Your Browser:
Safari (macOS) - You'll need to update your Mac to update Safari
Safari (iOS) - You'll need to update your iPhone to update Safari
Step 3: Clear Your Cache and Cookies
Clearing your browser’s cache and cookies helps remove outdated files and can resolve loading problems.
How to Clear Cache and Cookies:
Clearing your cache and cookies will sign you out of most websites and may make them load more slowly the first time afterward.
Step 4: Restart Your Browser
After updating your browser and clearing the cache:
Fully close your browser.
Reopen it and try logging in again.
For Smart TVs
If you’re seeing a black screen while using a browser on a Smart TV:
TV browsers are not fully supported. We recommend using:
Other casting devices
TV browsers often lack support for advanced streaming features. For the best experience, cast from a mobile device or computer.
Frequently Asked Questions
Q: Why does the screen go white or blank after I log in?
A: This usually means your browser is outdated or has corrupted cache files.
Q: Do I need to reinstall my browser?
A: Usually not. Just updating to the latest version and clearing your cache is enough.
Q: Will clearing cookies remove saved passwords or logins?
A: Yes, you will be logged out of most sites and may need to re-enter saved details.