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How to Restore Purchase
Trouble accessing your mobile app subscription? Follow these steps to restore your app store purchase quickly and easily… This process links your active app store subscription to your account in the app… Step-by-Step: Restore Your App Store Subscription
How Do I Cancel My Subscription?
Easily cancel your subscription through your online account or the app store where you signed up… Canceling an In-App Subscription… If you purchased your subscription through an app store (like Apple, Google, Amazon, or Roku), you must
How to Cancel In-App Subscriptions
In-app subscriptions are managed by app stores and must be canceled directly through them… If you subscribed through an app store (like Apple App Store, Google Play, Amazon, or Roku), your subscription… Q: Why can’t you cancel my in-app subscription for me?
How to Tell If You Subscribed via the Web or an App Store
Easily check where you started your subscription—on the website, Apple App Store, or Google Play… You will see one of the following: In-App Subscription – Your subscription was started in the Apple… Q: Can I switch from an in-app subscription to a web subscription?
How Do I Confirm My Subscription Was Canceled
Learn how to check if your subscription was successfully canceled… Q: Can I confirm my in-app subscription was canceled on your website? A: No… In-app subscriptions must be confirmed through the app store where you purchased them
How do I Change my Plan?
Switch between plans anytime, on the website or through the app store… You can update your subscription plan through the website or, if you subscribed through an app store,… If you signed up via an app store, all changes must be made through that store’s subscription settings
How to Apply a Coupon Code When Switching Plans
Apply a discount code when changing your subscription—only available via the website… If your current subscription was started through an app store (like Apple, Google, Roku, etc.):… You will need to: Cancel your subscription through the App Store
How to Pause Your Subscription
Learn how to temporarily pause your subscription and what to do if the option isn’t available… Mobile App Store Subscriptions: If you purchased your subscription through the Apple App Store or Google… Learn about canceling in-app subscriptions → We’re here to help with general account and subscription
Can’t Log In After the App or Website Changed?
If the site or app looks different and you can’t sign in, here’s how to fix it… If you have an App Store subscription but no account yet, create a new account using the same email address… If you already have an account and active subscription, use the Restore Purchase option in the app settings
How to Redeem a Gift Subscription
Activate your gift subscription or card by signing in and entering your code on our website… Q: Can I redeem a gift subscription or card through the app? A: No… Be sure you’re redeeming through the official website, not an app. Still having issues?