Keeping your account secure and up to date is important. Whether you want to change your password while logged in, reset it because you’ve forgotten it, set up a password for the first time, or update the email address linked to your account, this guide will walk you through each step. You’ll find instructions below based on your situation so you can quickly access, secure, and manage your account with confidence.
If You’re Logged In
Follow these steps to change your password while signed into your account:
Log in to your account.
Click on your profile image in the top-right corner.
Click on your name and email.
Scroll down to the Password section.
Click Set New Password.
You’ll see two options:
Continue via email – You’ll receive a reset link in your inbox.
Use existing password – If you remember your current password, you can update it directly.
If you choose to continue via email, check your spam or junk folder if you don’t see the reset email within a few minutes.
For First-Time Users (No Password Set Yet)
📝 NOTE: New members who signed up without a password cannot set one through Account Settings, as the Set New Password option requires entering a current password (which they don't have). First-time users can set their initial password using the "Set New Password" method on the sign in page.
If You Forgot Your Password
If you’re locked out and can’t log in, follow these steps to reset your password:
Go to the Sign In or Log In page on our website.
Click Sign in with password.
Click Set new password.
Enter your email address.
Check your inbox for instructions to reset your password.
Make sure to enter the email address linked to your account. If you don’t receive an email after a few minutes, check your spam or junk folders and then double-check for typos. Additionally, ensure your password is strong and unique to keep your account secure.
Changing Your Email Address
After successfully logging in, you can change the email address associated with your account. Here’s how:
Navigate to the account settings section of your profile.
Look for the option to update your email address.
Enter your new email address and save the changes.
By following these steps, you can ensure that the information associated with your account is both updated and secure.
Frequently Asked Questions
Q: I didn’t receive the password reset email. What should I do?
A: First, check your spam or junk folder. If you still don’t see it, make sure you entered the correct email address associated with your account and check for any typos before trying again.
Q: Can I reset my password without access to my email?
A: No. You must have access to the email address linked to your account in order to receive the password reset instructions.
Q: I’m a new user and don’t have a current password, but it’s required to change my password in settings. What should I do?
A: If you haven’t set up a password yet, go to the Sign In page and click Set New Password. Enter your email address, and you’ll receive a password setup link to create your new password.