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How to Sign In to Your Account

Easily sign in to your account via web or mobile app using your email and password—or a Magic Sign In Link!

Updated over 2 weeks ago

Ways to Sign In

You can access your account either through a web browser or a mobile app. Magic Sign In Links offer a fast and secure option.


Sign In via Web (Recommended: Magic Link)

To sign in from a web browser:

  1. Go to the Sign In page.

  2. Enter your email address.

  3. Choose “Send me a sign in link.”

  4. You'll see a message to check your inbox:

  5. Check your email inbox and open the email titled “Sign In.”

    If you don’t receive the email within a few minutes:

    • Check your spam or junk folder.

    • Make sure you entered the correct email address, then try again.

  6. Click the Magic Link in the email to be automatically signed into your account.

📩 Tip: Magic Links are time-sensitive and valid for one-time use only. Avoid requesting multiple links in a short period, as you may accidentally use an older (expired) link.


Prefer to Use a Password?

If you’d rather sign in with a password:

  1. Enter your email and password instead of requesting a Sign In Link.

  2. Click “Sign In” to access your account.

📝 NOTE: If you forgot your password, you can reset it from the same page by clicking the "Set New Password" link. For more guidelines, you may refer to this article: How to Change or Reset Your Password


Sign In via Mobile App

Signing in on mobile is just as easy:

  1. Open the app on your mobile device.

  2. Tap on More

  3. Tap “Sign In.”

  4. Enter your email address.

  5. Choose to receive a Sign In Link or enter your password manually.

  6. Follow the link from your email or sign in directly with your password.


Troubleshooting Tips

⚠️ Having trouble signing in?

  • Didn’t get your Sign In Link? Check your spam/junk folder.

  • Double-check that you entered the correct email.

  • Ensure you’re using the latest app version.

  • If your Sign In Link expired, request a new one.

  • Still need help? Try resetting your password.


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