If your app or website recently changed, you may need extra steps to access your account. Here are the most common login issues and how to solve them.
Invalid Email or Password
If you see a message that your credentials are invalid:
Click "Set New Password" on the sign-in page.
Enter your email address to receive a reset link.
Check your inbox (and spam folder) for the password reset email.
Follow the link to set a new password.
Make sure to enter the email address associated with your account.
Unauthorized or Server Error (404, Subscription Error)
If you see an error message like "404 Unauthorized" or similar:
Delete the app from your device.
Reinstall the latest version from the App Store or Google Play.
Reset your password using the steps above if needed.
No Sign In or Restore Purchase Option in the App
If your app only shows options to create an account:
Delete and reinstall the app.
If you have an App Store subscription but no account yet, create a new account using the same email address.
If you already have an account and active subscription, use the Restore Purchase option in the app settings.
Only Seeing "Create Account" Option
This can happen after updates:
Delete and reinstall the app.
Then, try signing in again with your email or using the Magic Sign In Link.
Roku App - Invalid Credentials
Make sure your email is typed in all lowercase.
Reset your password if you're unsure of your login details.
Still Can't Log In?
If you've tried all the steps above:
Reach out to support with a detailed description of the issue.
Include what steps you've already tried to help us resolve the issue faster.
Let us know which device you're using and what error message you see.
Frequently Asked Questions
Q: Why is the app asking me to create a new account?
A: After major updates, the app may not recognize your existing account. You'll need to sign in again.
Q: My subscription is active but I can't log in. What should I do?
A: Make sure you're using the correct email address and reset your password. If the problem continues, contact support.
Q: I subscribed through the App Store. How do I get access?
A: Open the app and tap Restore Purchase in the settings. Use the same Apple or Google account you used to subscribe.
Q: I never received a reset email. Where is it?
A: Check your spam or junk folder. If it’s not there, double-check the email you entered and try again.