Missing Membership or Purchase History
If you're not seeing your membership, subscription, or past purchases in your account, don't worry. This guide will help you understand why it might happen and how to fix it.
Common Reasons You Might Not See Your History
1. You're Using a Different Email
Sometimes members accidentally log in with a different email address than the one used for purchases.
Double-check your email address.
Try logging out and signing in again with any other email you may have used in the past.
Tip: Search your email inboxes for old confirmation emails or receipts to find the correct email.
2. Our Website or App Was Recently Updated
After a major update or migration to a new platform, your account may still be active, but your past purchases might not be visible.
Log in using your original email address.
Check for emails asking you to set a new password or confirm your account.
Note: In some cases, purchase history may not carry over, but your subscription access remains active.
3. Your Purchases Were Through a Different Store or App
If you originally purchased through a third-party store (like Apple, Google, or a previous platform):
App store purchases may not appear in your web account.
You may need to restore purchases inside the mobile app.
What You Can Do
Check Your Subscription Status
Log in to your account on the web.
Go to your Purchases & Payments section in your account settings.
Look for active subscriptions or recent transactions.
Restore App Store Purchases
Open the mobile app.
Go to Settings.
Tap Restore Purchase.
Tip: Make sure you're signed into the same Apple or Google account you used when purchasing.
Frequently Asked Questions
Q: Why doesn’t my purchase history show up after the platform changed?
A: During a platform upgrade, only certain data may be transferred. Some purchases might not appear, even though your subscription is still active.
Q: Can I get back access to previous purchases?
A: In many cases, yes. Contact support with your purchase details so we can help.
Q: My subscription is active but I can’t find older purchases. Is that normal?
A: Yes, especially after app or platform updates. Unfortunately purchase history may not have transferred. Please check your email inbox history for your original receipts.
Q: How do I know which email I used?
A: Search your inbox for emails related to your subscription or purchases. Look for subject lines like "Receipt" or "Welcome."
Q: What if I purchased in the app?
A: You may need to restore your purchase from within the app using the same Apple or Google account.