Billing & Payment
Guides for payment methods, receipts, credit cards, and related issues.
17 articles
Payment Methods
Update your credit card, switch PayPal accounts, or manage payment info.
How to Update Your Payment MethodEasily update your payment details anytime through your account settings.
How to use a different PayPal Account / Email AddressHow to pay with a different PayPal account / email address
How to Remove Your Credit Card DetailsDelete your saved payment method directly from your account settings.
How to Tell If You Subscribed via the Web or an App StoreEasily check where you started your subscription—on the website, Apple App Store, or Google Play.
Payments & Refund Requests
Request a refund or troubleshoot billing-related problems like on-hold screens.
How do I Change my Plan?Switch between plans anytime, on the website or through the app store.
How to Pause Your SubscriptionLearn how to temporarily pause your subscription and what to do if the option isn’t available.
How Do I Cancel My Subscription?Easily cancel your subscription through your online account or the app store where you signed up
How to Cancel In-App SubscriptionsIn-app subscriptions are managed by app stores and must be canceled directly through them.
How to Restore PurchaseTrouble accessing your mobile app subscription? Follow these steps to restore your app store purchase quickly and easily.
What to Do If Your Account Is On HoldLearn how to resolve an “Account is on hold” message due to an unpaid invoice.
How to Request a Refund for In-App PurchasesIf you subscribed through the Apple App Store or Google Play Store, refund requests must be made directly through them.
Invoices & Receipts
Download receipts or invoices for your subscription purchases.
How to Download an Invoice or ReceiptFind and download your invoice based on how you subscribed.
Why Can’t I See My Membership or Purchase History?Learn what to do if your account isn’t showing your past purchases or subscription.
Gift Cards & Coupons
Learn how to buy, redeem, or apply gift cards and promo codes.
How to Apply a Coupon Code When Switching PlansApply a discount code when changing your subscription—only available via the website.
How to Redeem a Coupon CodeApply a coupon code to receive discount
How to Purchase a Gift CardEasily purchase a gift card for a friend or loved one — the perfect way to share access to subscriptions or bundles.
How to Redeem a Gift Subscription or Gift CardActivate your gift subscription or card by signing in and entering your code on our website.