Billing & Payment
Guides for payment methods, receipts, credit cards, and related issues.
18 articles
Payment Methods
Update your credit card, switch PayPal accounts, or manage payment info.
- How to Update Your Payment MethodEasily update your payment details anytime through your account settings.
- How to use a different PayPal Account / Email AddressHow to pay with a different PayPal account / email address
- How to Remove Your Credit Card DetailsDelete your saved payment method directly from your account settings.
- How to Tell If You Subscribed via the Web or an App StoreEasily check where you started your membership—on the website, Apple App Store, or Google Play.
Payments & Refund Requests
Request a refund or troubleshoot billing-related problems like on-hold screens.
- How do I Change my Plan?Switch between plans anytime, on the website or through the app store.
- How to Pause Your MembershipLearn how to temporarily pause your subscription and what to do if the option isn’t available.
- How Do I Cancel My Membership?Easily cancel your membership through your online account or the app store where you signed up
- How to Cancel In-App SubscriptionsIn-app subscriptions are managed by app stores and must be canceled directly through them.
- How to Restore PurchaseTrouble accessing your mobile app subscription? Follow these steps to restore your app store purchase quickly and easily.
- What to Do If Your Account Is On HoldLearn how to resolve an “Account is on hold” message due to an unpaid invoice.
- How to Request a Refund for In-App PurchasesIf you subscribed through the Apple App Store or Google Play Store, refund requests must be made directly through them.
- How Do I Confirm My Subscription Was CanceledLearn how to check if your subscription was successfully canceled.
Invoices & Receipts
Download receipts or invoices for your subscription purchases.
Gift Subscriptions & Coupons
Learn how to buy, redeem, or apply gift cards and promo codes.
- How to Apply a Coupon Code When Switching PlansApply a discount code when changing your membership—only available via the website.
- How to Redeem a Coupon CodeRedeem a coupon code to receive discount
- How to Purchase a Gift SubscriptionEasily purchase a gift card for a friend or loved one — the perfect way to share access to subscriptions or bundles.
- How to Redeem a Gift SubscriptionActivate your gift subscription by signing in and entering your code on our website.