Payments & Refund Requests
Request a refund or troubleshoot billing-related problems like on-hold screens.
8 articles
- How do I Change my Plan?Switch between plans anytime, on the website or through the app store.
- How to Pause Your MembershipLearn how to temporarily pause your subscription and what to do if the option isn’t available.
- How Do I Cancel My Membership?Easily cancel your membership through your online account or the app store where you signed up
- How to Cancel In-App SubscriptionsIn-app subscriptions are managed by app stores and must be canceled directly through them.
- How to Restore PurchaseTrouble accessing your mobile app subscription? Follow these steps to restore your app store purchase quickly and easily.
- What to Do If Your Account Is On HoldLearn how to resolve an “Account is on hold” message due to an unpaid invoice.
- How to Request a Refund for In-App PurchasesIf you subscribed through the Apple App Store or Google Play Store, refund requests must be made directly through them.
- How Do I Confirm My Subscription Was CanceledLearn how to check if your subscription was successfully canceled.