Payments & Refund Requests
Request a refund or troubleshoot billing-related problems like on-hold screens.
7 articles
How do I Change my Plan?Switch between plans anytime, on the website or through the app store.
How to Pause Your SubscriptionLearn how to temporarily pause your subscription and what to do if the option isn’t available.
How Do I Cancel My Subscription?Easily cancel your subscription through your online account or the app store where you signed up
How to Cancel In-App SubscriptionsIn-app subscriptions are managed by app stores and must be canceled directly through them.
How to Restore PurchaseTrouble accessing your mobile app subscription? Follow these steps to restore your app store purchase quickly and easily.
What to Do If Your Account Is On HoldLearn how to resolve an “Account is on hold” message due to an unpaid invoice.
How to Request a Refund for In-App PurchasesIf you subscribed through the Apple App Store or Google Play Store, refund requests must be made directly through them.