Canceling In-App Subscriptions
If you subscribed through an app store (like Apple App Store, Google Play, Amazon, or Roku), your subscription is managed by that store. This means:
We cannot cancel or refund in-app subscriptions on your behalf.
You must cancel directly through the app store where you made the purchase.
How to Cancel via App Stores
Apple App Store (iPhone, iPad, Mac)
Open the Settings app on your device.
Tap your name at the top.
Tap Subscriptions.
Select the subscription you want to cancel.
Tap Cancel Subscription and confirm.
For more details, visit Apple’s support page:
Google Play Store (Android Devices)
Open the Google Play Store app.
Tap your profile icon in the top right.
Tap Payments & subscriptions → Subscriptions.
Select the subscription you want to cancel.
Tap Cancel subscription and follow the instructions.
For more details, visit Google’s support page:
Amazon Appstore
Go to Your Memberships & Subscriptions on Amazon.
Find the subscription you want to cancel.
Click Manage Subscription.
Click Cancel Subscription and confirm.
For more details, visit Amazon’s support page:
Roku
Press the Home button on your Roku remote.
Navigate to the channel you want to cancel.
Press the * button on your remote to open the options menu.
Select Manage subscription.
Select Cancel subscription and confirm.
For more details, visit Roku’s support page:
Requesting a Refund
Refunds for in-app subscriptions are handled by the respective app stores. Here’s how to request a refund:
Refund eligibility and processes vary by app store. Please refer to the respective support pages for detailed information.
Frequently Asked Questions
Q: Can I cancel my in-app subscription through your website?
A: No. In-app subscriptions must be canceled directly through the app store where you made the purchase.
Q: Why can’t you cancel my in-app subscription for me?
A: In-app subscriptions are managed by the app stores (Apple, Google, Amazon, Roku). We do not have access to your billing information or the ability to manage these subscriptions.
Q: Will deleting the app cancel my subscription?
A: No. Deleting the app does not cancel your subscription. You must cancel the subscription through the app store to stop future charges.
Q: I canceled my subscription, but was still charged. What should I do?
A: If you canceled but were still charged, please contact the app store’s support directly to resolve the issue.