Why You May Need to Restore a Purchase
Restore Your Purchase
If you subscribed through the Apple App Store or Google Play and can't access your content, you may need to restore your purchase. This process links your active app store subscription to your account in the app.
Note: This only applies if you originally subscribed through the App Store. If you purchased through a website, use the regular sign-in process.
Step-by-Step: Restore Your App Store Subscription
Before you start: Make sure your subscription is still active by checking your subscription list on your device.
Step 1: Make Sure Your App is Updated
Open the App Store (iOS) or Google Play Store (Android).
Search for the app.
Tap Update if available, or Open if it's already up to date.
TIP: If you don't see an update, try deleting the app and reinstalling it. This ensures you're on the latest version.
Step 2: Open the App and Start the Restore Process
Open the app.
On the main screen, tap Account (bottom-right corner).
Tap Sign In.
Go to the bottom and tap Already subscribed without creating an account? Restore Purchase.
Step 3: Let the App Verify Your Subscription
The app will check your Apple ID or Google Play account for an active subscription.
If one is found, you'll be prompted to enter your email address.
Enter your first name and accept the Terms of Service if asked.
You'll receive a magic sign-in link by email.
Tap the link on the same device where the app is installed.
You're now signed in, and your subscription is restored!
Warning: Make sure you're signed into the same Apple or Google account that you used to purchase the subscription. Otherwise, the app won't find an active subscription.
Troubleshooting Restore Issues
Not receiving the magic link?
Check your spam or junk folder.
Make sure you entered the correct email address.
Restore not working or not recognizing your subscription?
Confirm your device is logged into the correct Apple/Google account.
Double-check that your subscription is still active.
Try deleting and reinstalling the app.
Still Need Help?
If you're still unable to restore your purchase:
Take a screenshot of your active subscription from your Apple or Google account.
Include any error messages you're seeing.
Contact support and share the screenshots along with the email address you used.
We’ll help you get back in quickly.
Frequently Asked Questions
Q: What is "Restore Purchase"?
A: It’s a way to re-link your active app store subscription to your account if you're not seeing content after reinstalling or updating the app.
Q: Why am I being asked to enter my email and name?
A: This helps the app create or match your account so it can restore your access.
Q: I subscribed in the app, but the restore isn’t working—what do I do?
A: Make sure you’re logged into the same Apple or Google account you used to buy the subscription. If needed, try reinstalling the app and restoring again.
Q: Do I need to verify my email to watch content? A: No, you can start watching immediately after restoring your purchase, even if you haven’t verified your email yet.